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Refund policy
 

・Returns
 

Our return policy lasts for 14 days from the date of delivery.

To be eligible for a refund or exchange, your item must be unused and in its original packaging.

Please provide a receipt or proof of purchase to complete your return. Please note, if more than 14 days have passed since the delivery of your order, you are not eligible for returns.

Additionally, only partial refunds may be granted if the item is returned damaged or missing parts not due to our error.

Shop with confidence knowing we've got you covered.


 

・Refunds (if applicable)
 

Refunds will be processed only for issues regarding the quality(broken-scratched) of the item/s or if the wrong item/s has been delivered.
 

We do not process refunds if the variant or the size ordered is wrong. However, in this case, we do offer solutions to upgrade the product e.g. bigger size (extra fees will be applicable).

 

We urgently request NOT to inform any damages with the item AFTER having installed it on the wall. In this case, we will not be able to correspond to your refund inquiry since the product is no longer in its original condition and cannot be resold.
 

If your shipping should reach you in a damaged condition we urgently ask you NOT to dispose of the packaging of the order. After delivering us with image material for proof you will receive a confirmation email via our support team for your return within 48 hours.

 

・Disclosures:
 

  • Please also note: Actual product colors may vary from the colors shown on your monitor due to Photographic Lighting Sources or Your Monitor Settings.
  • Window reflection on the corners has been used to give a glass effect for the product photos. There is no such reflection on real products.

     

・Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at Digitalprintingcanvas@gmail.com

・Discounted items (if applicable)

Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded, Unless there are issues regarding the quality of the item/s or if the wrong item/s has been delivered. 

・Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Digitialprintingcanvas@gmail.com 

・Wrong Address

Our fulfillment process is fully automated, therefore, you have 24 hours to make any address changes. 

 

Please be aware, If you confirm your address and we are still unable to deliver your order, your products will be discarded.
In this case, we can offer you two options:


1- After confirming your address, you will be charged an additional 30% of the total amount to reship the order.


2- You will be refunded 70% of the total amount.

・Shipping

To initiate a return, please contact us to receive our return address. Please note, you'll be responsible for covering the shipping costs for returning the item and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Delivery times for exchanges may vary depending on your location.

 

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance as we can't guarantee the receipt of your returned item. Shop with confidence knowing we're here to help you every step of the way.

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